- Oceanside Unified School District
- Overview
Information Technology Services (ITS)
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Information Technology Services (ITS)
Welcome to the Information Technology Services Department!
Our Information Technology Services Department is the central hub for all technology-related support and services within our organization. We are dedicated to providing innovative solutions and reliable support to meet the technological needs of our staff and students.
Enrollment for the Device Protection Plan for the 2023-2024 school year opens July 1, 2023.
Need to pay for the Device Protection Plan? Click here!
Coverage Plan Details (English)
Coverage Plan Details (Spanish)
How to use Paypams to pay for the Device Protection Plan or pay for device fines.
Vision and Goals
Policies, Guidelines, and Procedures
- Responsible Use of Technology Guidelines
- Normas de Uso Responsable de la Tecnología
- Repair and Replacement Procedure for Staff & CTE Purchased Computers
- IT Helpdesk Procedures
Optional Student Device Coverage
- Chrome Device Protection Plan Payment Instructions (English)
- Chrome Device Protection Plan Payment Instructions (Spanish)
Chromebooks and Chromebook Tablets
ITS Announcements
Purchasing Standards
Frequently Asked Questions
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How do I change my password?
Follow the instructions in this document.
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How do I setup my security questions in case I forget my password?
Follow the instructions in this document.
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How do I reset my password if I forgot it?
Follow the instructions in this document.
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GOOGLE FILES: I'm leaving the district. How can I keep access to my files and make sure others have access to my files?
See the document, FILE OPTIONS WHEN LEAVING OUSD.
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CACHE: How do I clear the cache on my device?
- On your computer, open Chrome.
- At the top right, click on the 3 dots.
- Click MORE TOOLS - CLEAR BROWSING DATA.
- At the top, choose a time range. To delete everything, select All time.
- Next to "Cookies and other site data" and "Cached images and files," check the boxes.
- Click Clear data.
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LOG IN: What do I do if I have log-in issues?
If you are having issues logging in to any district-sponsored programs or apps, please go to the OUSD Rapid ID Portal (https://portal.oside.us) and submit a help ticket to our district Service Desk.
If you cannot log in to the OUSD Rapid ID Portal, please contact your site secretary to submit a help ticket for you.
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POP-UPS: How do I clear a pop-up blocker on Chrome?
- On your computer, open Chrome
.
- At the top right, click More
Settings.
- Click Privacy and security
Site Settings.
- Click Pop-ups and redirects.
- Choose the option you want as your default setting.
https://support.google.com/chrome/answer/95472?hl=en&co=GENIE.Platform%3DDesktop
- On your computer, open Chrome
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WIFI: Can I connect my personal device to the district network?