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Oceanside Unified School District

Dedicated to Excellence in Education

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Information Technology Services (ITS)

As a key enabling function, the mission of Information Technology Services is to create and sustain a safe, secure, reliable, seamless, agile, and efficient information technology environment that advances teaching & learning for students, faculty, staff, and community.

Vision & Goals

OUSD Technology Roadmap

Policies, Guidelines, and Procedures

Responsible Use of Technology Guidelines

Normas de Uso Responsable de la Tecnología

Repair and Replacement Procedure for Staff & CTE Purchased Computers (oside.us accounts only)

Optional Student Device Insurance

Parents/guardians/caregivers have the opportunity to purchase insurance for devices issued to their student(s). Although the insurance is optional, without it parents/guardians caregivers will be responsible for the actual cost of repair or replacement of damaged or lost district-owned devices. The annual premium is $26 and includes unlimited claims with no deductibles or hidden fees. Information about the insurance and how to purchase is available on this flyer.

ITS Announcements

ITS Announcements & Updates (@oside.us accounts only)

Purchasing Standards

OUSD Technology Purchasing Standards (@oside.us accounts only)

District Tech Initiatives

Lightspeed-Tek Redcat Access Documentation

AERIES Staff Support

AERIES Parent Support

Frequently Asked Questions

CACHE: How do I clear the cache on my device?
1. On your computer, open Chrome.
2. At the top right, click on the 3 dots.
3. Click MORE TOOLS - CLEAR BROWSING DATA.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.
Clear cache & cookies - Computer - Google Account Help
LOG IN: What do I do if I have log-in issues?
POP-UPS: How do I clear a pop-up blocker on Chrome?
1. On your computer, open Chrome .
2. At the top right, click More Settings.
3. Click Privacy and security Site Settings.
4. Click Pop-ups and redirects.
5. Choose the option you want as your default setting.
https://support.google.com/chrome/answer/95472?hl=en&co=GENIE.Platform%3DDesktop
WIFI: Can I connect my personal device to the district network?

CONTACT US

Greg Moon
Chief Technology Officer
gregory.moon@oside.us
760-966-4079

Lydia Smith
Administrative Assistant
lydia.smith@oside.us
760-966-4098

ITS Staff Directory

TECH SUPPORT (Apoyo Técnico)

Hours: 7:30 am to 3:00 pm, Monday through Friday excluding holidays

Phone: 760-966-4444 (English), 760-966-4443 (Español)

Online: To create an online Service Desk request (Help ticket):

Log into the Oside Portal

Select the "Service Desk" tile

Remote Assistance: When directed by OUSD Tech Support, please click the image below to download and run the OUSD Remote Support app.

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