• CHAIN OF COMMUNICATION

    We know there are times when issues come up that need to be resolved. OUSD has created a chain of communication that allows for an efficient resolution process. Please read below to see who to contact first if you have an issue you would like to address. 

    Please note, for complaints regarding unlawful discrimination or violations of state or federal laws as they relate to education, visit OUSD's Uniform Complaint Procedures page.

     

    Chain of Communication for Oceanside Unified

    Who do I call with a question or suggestion?

    The Oceanside Unified School District has developed communication protocols  to promote direct, open and respectful interactions so that problems and  concerns can be worked out quickly and efficiently.  

    The community communication protocol starts with the staff member closest to  the situation, as that person will usually have the most information. At times,  additional personnel are required to resolve specific situations. Appropriate  communication channels for a variety of topics are listed below.  

    Directory to connect to appropriate department at the District Office 

     

     

    Athletics 

    Step 1: Coach; if not resolved... 

    Step 2: Site Athletic Director; if not resolved… 

    Step 3: Site Assistant Principal; if not resolved… 

    Step 4: Site Principal; if not resolved… 

    Step 5: Executive Director of Educational Services; if not resolved… Step 6: Associate Superintendent of Educational Services 

    Budget 

    Step 1: Director of Fiscal Services; if not resolved… 

    Step 2: Associate Superintendent of Business Services

     

    Building Usage for Outside Organizations 

    Step 1: Director of Facilities, Planning and Construction; if not resolved... 

    Step 2: Associate Superintendent of Business Services 

     

    Curriculum and Instructional Concerns (Grades PK-12) 

    Involving: 

    ○ An Individual (classroom procedures, classroom behavior, grades, etc.) 

    ○ Curriculum and Instruction (subject matter being taught,  textbooks/materials used, etc.) 

    Step 1: Classroom Teacher; if not resolved… 

    Step 2: Site Assistant Principal, if not resolved… 

    Step 3: Site Principal; if not resolved… 

    Step 4: Director of K-5 or Director 6-12; if not resolved… 

    Step 5: Executive Director, K-5 or Executive Director 6-12; if not resolved… 

    Step 6: Associate Superintendent for Educational Services 

    Employment and Certification 

    Step 1: Classified - Director of HR Classified ; if not resolved… 

    or 

    Certificated - Director of Certificated, if not resolved… 

    Step 2: Associate Superintendent for Human Resources 

    Maintenance & Operations 

    Step 1: Teacher; if not resolved... 

    Step 2: Site Principal; if not resolved… 

    Step 3: Project Manager of Maintenance & Operations; if not resolved… 

    Step 4: Director of Maintenance & Operations; if not resolved… 

    Step 5: Associate Superintendent, Business Services 

     

    Medical Concerns, K-12 

    Step 1: Health Technician, if not resolved… 

    Step 2: School Nurse; if not resolved... 

    Step 2: Site Assistant Principal; if not resolved... 

    Step 3: Site Principal; if not resolved…

    Step 4: Coordinator, Student & Family Supports; if not resolved… 

    Step 5: Executive Director, DEI & Student Supports 

     

    Other School Activities/Clubs 

    Step 1: Activity Adviser; if not resolved... 

    Step 2: Site Assistant Principal; if not resolved… 

    Step 3: Site Principal; if not resolved… 

    Step 4: Director of K-5 or Director 6-12; if not resolved… 

    Step 5: Executive Director, K-5 or Executive Director 6-12, if not resolved… 

    Step 6: Associate Superintendent for Educational Services

    Registration and Residency 

    Step 1: Student Supports Secretary; if not resolved... 

    Step 2: Coordinator of Student & Family Supports, if not resolved... 

    Step 3: Executive Director, DEI & Student Supports  

    Special Education 

    Step 1: Teacher; if not resolved... 

    Step 2: Site Assistant Principal; if not resolved… 

    Step 3: Site Principal; if not resolved… 

    Step 4: Coordinator II of Special Education, if not resolved… 

    Step 5: Coordinator I of Special Education; if not resolved… 

    Step 6: Director of Special Education; if not resolved… 

    Step 7: Associate Superintendent Educational Services 

     

    Technology 

    Step 1: Teacher; if not resolved... 

    Step 2: Site Assistant Principal; if not resolved… 

    Step 3: Technology Admin II 

    Step 4: Director of Instructional Technology 

    Step 5: Associate Superintendent Business Services

     

    Nutrition Services

    (site specific questions or requests: i.e. field trip request, celebration requests)

    Step 1: Contact Nutrition Services site kitchen lead - if not attended to or resolved...

    Step 2: Contact The Nutrition Services District Office for guidance 

    (district level questions or requests: i.e. menu information, vendor requests, nutritional information, staffing concerns) 

    Step 1: Contact the Nutrition Services Nutrition Manager at the NS district office - if not resolved... 

    Step 2: Contact the Nutrition Services Production Manager at the NS district office - if not resolved...

    Step 3: Contact the Nutrition Services Director  at the NS district office

     

    Transportation (Pickup, Other Concerns, Etc.) 

    Pickup 

    (management issues: pickup, route problems, etc.) 

    Step 1: Administrative Secretary II, if not resolved… 

    Step 2: Lead Dispatcher; if not resolved… 

    Step 3: Director of Transportation; if not resolved… 

    Step 2: Associate Superintendent for Business Services 

     

    All Other Concerns 

    (student issues: behavior on school buses, etc.)  

    Step 1: School Site Administrator; if not resolved... 

    Step 2: Director of Transportation, if not resolved... 

    Step 3: Associate Superintendent for Business Services